What you told us in the survey

The January 2026 moving in feedback survey opened on the 25 January and closed on the 16 February, thank you to all of you who responded. We heard from 20% of you who moved into halls during January. What you told us in the survey is below:

On application and acceptance:

• 84% thought the online housing application process was excellent or good
• 81% thought the housing offer acceptance and deposit payment process was excellent or good

On Presentation of facilities and locating your hall:

• 84% thought the campus looked excellent or good
• 94% thought the ease of finding your hall was excellent or good
• 83% thought your bedroom condition was excellent or good on arrival
• 62% thought your flat kitchen condition was excellent or good on arrival

Looking at Residential Services aspects of your moving in experience:

• 78% thought the welcome events provided were excellent or good
• 84% thought the online 'welcome' (induction) was excellent or good
• 60% thought the opportunities to meet your flatmates pre and post arrival were excellent or good
• 94% thought the service provided by Residences Reception or the Reception in your hall was excellent or good

How should we communicate with you?

• A massive 88% stated they preferred to receive communications by email, with face to face the second highest method at 28%
• 60% thought the Unibuddy app was excellent or good, as an opportunity to meet and connect with others moving into halls

What do the results tell us?

• We need to look at ensuring all of you arriving receive a similar welcome - providing you with the same information regardless of when you arrive to check in
• We should continue working hard to prepare rooms, complete maintenance and maintain and improve the high standards already in place to ensure rooms and for January work with existing residents to ensure kitchens are presentable for you when you arrive
• You'd like to have more staff around / available to help you with directions and general queries
• You'd like to receive more comprehensive arrival instructions which act as a one stop shop for all information related to moving into halls, communication channels and directions
• You'd like the welcome events to be more coordinated by all parts of the University and clarification on which events you 'should' attend and which are not as important
• You'd like more opportunities to meet your flatmates / hallmates pre and post arrival through events and activities

What did you say?

Remember, you don't have to wait for a survey to give us feedback, you can give this in person at Residences Reception or the Reception in your building, at a Residential Life event, to a staff member face to face or via email. All of the opportunities are also shown in the How can I give feedback to Residential Services article.