Ways to protect your phone and personal information

Phones have become a prime target for theft. They’re small, valuable and easy to resell, so it’s worth taking a few simple steps to keep yours safe, whether you’re on campus, travelling around London or heading out for the evening.

Here are some practical ways to protect your phone and what’s stored on it.

1. Be aware of your surroundings

Staying alert and aware of your environment is one of the best ways to prevent phone theft. Avoid using your phone while walking in busy or crowded areas, as thieves often target distracted people. Be particularly cautious near busy intersections and at night, as you're more likely to be targeted for a snatch-and-grab.

If you do need to check your phone, step away from the edge of the pavement and keep a firm grip on it.

2. Avoid displaying your phone in public

Try to keep your phone out of sight, especially if you’re using a high-end model. Avoid taking it out in crowded or unfamiliar areas unless you really need to use it. When you’re not using it, don't just have it in your hand, as this makes your phone an easy target.

3. Plan your route before you travel

If you’re heading somewhere you haven’t been before, take a few minutes to check your route before you leave. This means you’re less likely to be walking around looking lost or having to keep your phone out for directions.

Where possible, stick to busy, well-lit streets and walkways, especially at night. For more advice, you can also read our guide on how to stay safe on a night out in London.

4. Use a secure bag or pocket

When storing your phone, choose a bag with a zip or a pocket that’s difficult for others to access. Cross-body bags with secure closures or zippered pockets inside your backpack can be more secure than open pockets. Avoid placing your phone in your back pocket, where it’s more susceptible to being lifted.

5. Use passwords, PINs, or biometric security

Always lock your phone with a secure password, PIN, or biometric features such as fingerprint or facial recognition. This will make it more difficult for someone to access your personal information if the phone is stolen. You can also enable two-factor authentication for apps that hold sensitive data, such as banking apps.

6. Turn off message previews

Turning off message previews means that reset codes, login codes or personal messages won’t appear on your lock screen.

This is a small setting change, but it can make it much harder for someone to access your accounts if they get hold of your phone while it’s locked.

7. Activate “Find My Phone” features

Both iPhones and Android devices offer "Find My Phone" features, which allow you to locate, lock, or wipe your device remotely if it’s lost or stolen. Make sure this feature is activated on your phone. In the event of theft, you can use it to help the police track down your device.

8. Be careful on public transport

On buses, trains, and the tube, keep your phone secure and avoid holding it near doors where it could be snatched. Be mindful when standing near exits or sitting near open windows, as thieves sometimes attempt to grab phones from these areas.

9. Keep a note of your IMEI number

Your IMEI number is a unique number that helps identify your phone. You may need it if your phone is stolen, especially when reporting it or asking your network provider to block the device.

To find it, type *#06# into your phone keypad. Keep a note of the number somewhere safe, but not just on your phone.

10. Insure your device

Consider purchasing phone insurance, especially if you have a more expensive model. Student insurance plans often cover smartphones and can give you peace of mind. If your phone is stolen, insurance will help cover the cost of a replacement.

11. Avoid charging in unattended public spaces

If you’re charging your phone in a library or café, never leave it unattended. Phones can easily be taken from tabletops, especially in busy areas. If you need to leave your phone while charging, ensure it’s secure or ask a friend to keep an eye on it.

12. Invest in a sturdy phone case

A case with a hand strap or grip can help you keep a firm hold of your phone, reducing the chances of it being knocked out of your hand or accidentally left behind. It’s a small investment that can add an extra layer of security.

13. Back up your data (photos) regularly

In the unfortunate event that your phone is stolen, having regular backups will ensure that you don’t lose important data. Both Android and iOS devices offer automatic cloud backups for photos, contacts, and documents. This way, even if your device is taken, you’ll still have access to your information.

Follow these tips to keep your phone safe and secure as you navigate campus and the city. By protecting your device, you’re also protecting your personal information, making it easier to stay connected without worry.