What to know and why it's important

It's important to know about your property inventory and charges before you move into halls. It may seem like something you want to scan at first, but checking your inventory on your first day could save you when you move out.

Inventories

As part of your Queen Mary Residential check-in process, you will be sent an email with a link to complete an online inventory before your licence agreement starts with us. This is where you will record the condition of your room and it's furnishings on arrival. 

You will have 7 days from your arrival date to complete and submit the form. 

If we do not receive a completed form by the deadline, we will assume that everything in your room is in good condition and that there are no damaged or missing items. We will also check the furniture, equipment and fabric of each room before your arrival, on a regular basis throughout the year and at the end of the licence period. However, it is still very important that you also record any findings in the initial inventory form. 

Why is an inventory important?

The importance of inventories usually gets overlooked, but you could be charged for any damage not reported on the initial form, which is why you should definitely fill it out as soon as you can and before the deadline when you move in. It shouldn't take up too much time to do, and could save you from unnecessary deductions at the end of your tenancy – so it's definitely worth doing. 

How to report any faults or damages

These should be reported immediately to the following contacts: 

• For Mile End residences, Dawson Hall or Floyer House: EAF-helpdesk@qmul.ac.uk
• For Aspire Point: aspire@qmul.ac.uk
• For Blithehale Court: blithehalecourt@team.unitestudents.com
• For Sherren House: sherrenhouse@team.unitestudents.com

What happens if something gets damaged?

When any property belonging to Queen Mary gets damaged, which isn't due to 'fair wear and tear', residents will be notified with a charge. The specific charge will reflect the repair/replacement cost, the disposal of the old item and a reasonable administration charge. Repairs to electrical, mechanical, or plant equipment will be charged at standard external contractor rates.

What if it was an accident?

When the damage is accidental or if residents report the incident quickly to Residential Services, this can reduce the time spent investigating what caused the damage. This could potentially lead to a reduction of charges - any reduction is always up to the choice of Residential Services.

Here are some examples of what damaged items could cost:

• Redecoration of window sill or frame: £150
• Redecoration of average size room (one wall): £250
• Replacement of carpet or laminate flooring: £60
• Wardrobe door: £450
• Kitchen table: £500
• Standard mirror: £90
• Curtains/blinds: £250+
• Vacuum cleaner: £140
• Large upright fridge/freezer: £750
• Keys/Access card: £35

If any property does get damaged or needs repairing, even if it was an accident, report it immediately to Residential Services.

You can find all damage and replacement charges in the Residential Handbook.

For more information on living in halls, check out our Halls Living page.